Luxury Patient Experience Coordinator
| Verified Pay check_circle | Provided by the employer$30 - $38 per hour |
|---|---|
| Hours | Full-time |
| Location | New York, New York |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $11.79 per hour more than the average pay for similar jobs in your area.
$15.27
$22.21
$34.00
About this job
Job Description
Job Description
Patient Experience Coordinator – Luxury Boutique Facial Plastic Surgery Clinic
We are seeking a Patient Experience Coordinator to join our high-end boutique facial plastic surgery clinic in New York City. This role is ideal for a polished, highly organized, and service-oriented professional who thrives in providing VIP-level care to discerning clientele.
Key Responsibilities:
- Act as the first point of contact, managing all patient inquiries via phone, email, and in person, and seamlessly converting inquiries into consultations.
- Provide a concierge-style experience, greeting patients upon arrival, offering tours, and ensuring they feel comfortable and valued.
- Oversee every detail of the patient journey, from initial contact to post-procedure follow-ups, ensuring a flawless and personalized experience.
- Discuss pricing and financing options with discretion and professionalism.
- Coordinate travel and accommodations for out-of-town patients, ensuring a seamless experience.
- Handle scheduling, phone calls, meetings, and administrative support to assist the surgeon and team.
- Maintain a clean, elegant, and welcoming environment, ensuring fresh flowers, organization, and overall ambiance reflect the luxury experience.
- Support and oversee daily office operations, ensuring efficiency and a patient-centered workflow.
- Be a team player—in our boutique setting, everyone is cross-trained and expected to step in wherever needed for the best experience of our patients and the success of our practice.
What We’re Looking For:
- A polished, professional, and poised individual with experience in luxury hospitality, high-end medical offices, or concierge services.
- Strong communication skills and the ability to multitask effortlessly in a fast-paced environment.
- An intuitive understanding of VIP service and the ability to anticipate patient needs.
- Comfort in discussing financial matters with professionalism and discretion.
- A proactive, self-motivated individual who takes ownership of the patient experience and consistently goes above and beyond.
Schedule & Benefits:
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Hours: Monday – Friday, 9:00 AM – 5:00 PM
- Probationary Period: 8 weeks (during which either party may part ways at any time).
- Benefits: After the probationary period, employees receive 401(k), health benefits, and employee discounts on services.
This is a rare opportunity to be part of an elite, world-class practice that values precision, artistry, and an unparalleled standard of service.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1285443373 Posted: 2026-08-07 Job Title: Luxury Patient Coordinator
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