Medical Billing Specialist

Customer Accounts Specialist – Medical Billing (Patient Collections)

The Fountain Group is hiring for a prominent healthcare client! We are seeking an experienced Customer Accounts Specialist – Medical Billing (Patient Collections) to join a Revenue Cycle Management team in Lake Mary, FL. If you have a strong background in medical billing, patient collections, and interpreting insurance Explanation of Benefits (EOBs), we'd love to hear from you!

Job Details

• Position: Customer Accounts Specialist – Medical Billing (Patient Collections)
• Location: Lake Mary, FL
• Schedule: 100% Onsite, Monday–Friday, Day Shift
• Pay Rate: $25.00/hour
• Start Date: ASAP (pending successful completion of required screenings)

Please Note:

• This is a fully onsite position.
• Remote, hybrid, and part-time candidates will not be considered.

Position Overview

As a member of the Revenue Cycle Management team, you will support patient account operations by reviewing billing information, verifying balances, interpreting insurance documentation, and assisting with patient collections. This role requires strong attention to detail, excellent customer service skills, and previous experience in a medical billing call center or patient account environment.

Responsibilities

• Review patient accounts for billing accuracy and outstanding balances
• Review patient statements, insurance payments, and Explanation of Benefits (EOBs)
• Verify account balances and update billing information
• Process patient collection activities and follow up on outstanding balances
• Review and resolve patient credit balances
• Handle inbound billing inquiries from patients
• Make outbound collection calls while maintaining professionalism and empathy
• Accurately document account activity and payment information
• Resolve unpaid accounts while meeting quality, productivity, and compliance standards
• Provide exceptional customer service and effective problem resolution

Required Qualifications

• Previous experience in medical billing and patient collections
• Strong understanding of medical insurance and billing processes
• Ability to accurately interpret Explanation of Benefits (EOBs)
• Previous experience working in a medical billing or customer service call queue
• Experience handling inbound and outbound patient calls
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail and organizational skills
• Ability to manage multiple accounts while meeting performance expectations

Preferred Experience

• Revenue Cycle Management experience
• Experience reviewing patient account balances and credit balances
• Knowledge of healthcare billing systems and insurance reimbursement processes

Why Join Us?

• Competitive pay
• Monday–Friday daytime schedule
• Opportunity to work with a respected healthcare organization
• Fast hiring process with immediate openings
• Gain valuable experience supporting an essential Revenue Cycle Management team

Apply today! Qualified candidates with medical billing, patient collections, and healthcare customer service experience are encouraged to apply for immediate consideration.

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