AI Architect PM Lead

*Only W-2 candidates who are living within the US will be considered, no C2C*

Computer Enterprises, Inc. (CEI) is seeking a talented SNOW AI Architect PM Lead to join our Client's dynamic team.

Job at a glance:

• This is a long-term contract, with an initial term of 12 months, planned for extension and/or permanent placement
• Eligible to sign up for benefits (Medical, Dental, Vision, and 401k) on day 1
• Remote position
• This person must dedicate the first two weeks on project in Ft. Lauderdale, FL for onboarding

Senior ServiceNow Project Lead
Position Summary
Our Client is seeking a highly experienced ServiceNow professional to lead a strategic initiative focused on AI-driven service operations, vulnerability management, security workflow automation, and enterprise ITSM modernization.
The successful candidate will provide technical leadership for ServiceNow platform transformation while helping the organization implement Agentic AI capabilities, automated workflows, vulnerability response processes, and operational excellence programs.
Responsibilities

• Lead ServiceNow AI transformation strategy
• Define Agentic AI roadmap
• Implement vulnerability management workflows
• Optimize L1/L2/L3 support operations
• Design security automation solutions
• Assess operational maturity
• Drive governance and compliance
• Mentor internal teams
• Develop executive roadmap and business case
• Deliver measurable operational improvements

Required Experience

• 8+ year ServiceNow Project Lead Experience
• 8+ years ServiceNow platform experience
• 5+ years ServiceNow architecture experience
• 3+ years enterprise AI/automation experience
• Experience leading ServiceNow transformation programs
• Experience supporting large enterprise environments
• Experience in highly regulated environments
• Experience with global operations teams

Required ServiceNow Expertise
Core Platform

• ITSM
• ITOM
• CMDB
• Discovery
• Service Catalog
• Knowledge Management
• Change Management
• Incident Management
• Problem Management

Security

• Security Operations (SecOps)
• Vulnerability Response
• Risk & Compliance
• Threat Intelligence
• GRC

AI & Automation

• ServiceNow AI Platform
• Agentic AI
• Generative AI
• Virtual Agent
• Predictive Intelligence
• Flow Designer
• Integration Hub
• Workflow Automation

Technical Knowledge
Must Demonstrate Expertise In:

• SDLC
• Agile
• DevOps
• Cloud platforms
• Security Operations
• Vulnerability Management
• Enterprise Architecture
• Identity & Access Management
• Cybersecurity frameworks
• Service Delivery Management

Preferred Certifications
ServiceNow

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (ITSM)
• Certified Implementation Specialist (CSM)
• Certified Implementation Specialist (SecOps)
• Certified Implementation Specialist (Vulnerability Response)
• ServiceNow Certified Technical Architect (CTA) Preferred

Security

• CISSP
• CISM
• Security+
• Certified Ethical Hacker (Preferred)

Agile

• SAFe
• Scrum Master
• PMI-ACP

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