Customer Service Rep

Customer Service Rep
Pay Rate: $26.50
Contract – 2 month contract with possible extension
Shift Details:

• Sunday & Monday 4:45am-1:45pm
• Wednesday - Thursday 1:00pm-10pm
• Off Friday-Saturday)

JOB DESCRIPTION
As a Lead, Customer Service Rep you will be responsible for ensuring superior service delivery to online customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
RESPONSIBILITIES
• Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
• Support the building and developing of an effective and high-performance team
• Maintain daily and weekly statistics for individual direct reports
• Troubleshoot operational problems
• Identify and analyze escalated problems and provides guidance to direct reports for resolution
• Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction

QUALIFICATIONS
• 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience
• Experience with Microsoft Office (Word, Excel, & Outlook)

PREFERRED QUALIFICATIONS
• Bilingual English/Spanish

Category Code: JN003
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SeniorityLevel: Associate