Patient Pay Specailist

Our client is seeking a dedicated Patient Representative responsible for comprehensive patient account management, financial advising, and maintaining pricing integrity. The ideal candidate will facilitate payment solutions, oversee financial assistance programs, and ensure precise cash distribution. The role also emphasizes collaboration with internal departments and compliance with healthcare regulations.

• Proactive Account Oversight: Monitor and manage patient accounts with outstanding self-pay balances for timely resolution.
• Financial Advising: Clearly explain bills, charges, and payment options to patients.
• Pricing Integrity: Audit billed charges to ensure compliance with pricing agreements.
• Payment Optimization: Facilitate setup of payment plans and collect payments.
• Credit & Refund Resolution: Process patient refunds and cash distribution requests timely.
• Statement Management: Upload patient statements according to policy.
• Meticulous Record-Keeping: Maintain documentation of communications and payments.
• Inquiry Resolution: Resolve patient inquiries on balances and statements effectively.
• Cross-Functional Collaboration: Work closely with various departments to resolve account issues.
• Escalation & Transparency: Communicate billing-related issues to stakeholders clearly.
• Corporate Citizenship: Represent the company professionally and collaborate effectively.
• Regulatory Compliance: Maintain compliance with HIPAA and other regulations.
• Operational Agility: Keep updated on policies and perform additional duties as needed.

• High school diploma or GED.
• Must be willing to be onsite Monday - Friday 8:30 am to 5 pm
• Basic math, bookkeeping, and accounting skills.
• Understanding of HIPAA regulations.

• 1-3 years of experience in medical billing.

• Exceptional communication skills, professionalism, and responsiveness.
• Adaptability & Multitasking: Ability to handle multiple priorities in a fast-paced environment.
• Technical Proficiency: Command of computers, specialized software, and modern workplace devices.

Schedule/ Shift: (Onsite) Monday - Friday 8:30 am to 5 pm

Benefits:

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)

• Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)

• 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)

• Short Term Disability Insurance

• Term Life Insurance Plan

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?