eCommerce Specialist

Job Title: Customer Support & eCommerce Specialist
Location: Iselin, NJ
Type of Employment: Temporary, 6 months (possibility of extension)
In Office/Hybrid/Remote: Hybrid, 2 days a week in office
Salary: $25/hr - $28/hr based on years of experience

Job Summary:
LHH is partnering with a global manufacturing organization to hire a Customer Support & eCommerce Specialist. This role serves as a key point of contact for customers and online account holders, supporting order management, product inquiries, customer issue resolution, and account maintenance. The ideal candidate will have prior customer service experience, strong communication skills, and the ability to thrive in a fast-paced environment while working collaboratively across multiple departments.

If this opportunity aligns with your background and career goals, please submit your resume for consideration.

Responsibilities:

• Process, monitor, and maintain customer orders through online marketplaces and eCommerce channels.
• Respond to customer inquiries regarding products, order status, account information, and general support needs.
• Manage and support customer accounts for North American webstore operations.
• Build and maintain strong customer relationships through proactive communication and exceptional service.
• Investigate customer concerns, identify root causes, and coordinate appropriate solutions.
• Document service issues, corrective actions, and resolutions accurately within company systems.
• Collaborate with sales, operations, and other internal departments to ensure a seamless customer experience.
• Provide product recommendations and technical guidance to help customers identify the best solutions for their needs.
• Support departmental goals and key performance indicators through timely and accurate customer service.
• Follow established company policies, procedures, and workflow requirements.

Required Experience:

• Minimum of 3 years of customer service or account support experience.
• Proficiency with Microsoft Office Suite.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.

Preferred Experience:

• Experience working with Oracle or similar ERP systems.
• Salesforce or CRM platform experience.
• Previous eCommerce, marketplace, or online retail support experience.
• Understanding of order processing and order-to-cash business functions.

Pay Details: $25.00 to $28.00 per hour

Search managed by: Nadia Negm

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.