Customer Service Representative Full Time
| Verified Pay check_circle | Provided by the employer$15.00 to $16.00 per hour |
|---|---|
| Hours | Full-time |
| Location | Charlottesville, Virginia |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$12.46
$15.50
$25.89
About this job
Customer Service Representative Full Time
About The Thomas Jefferson Foundation
The Thomas Jefferson Foundation was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to
The Thomas Jefferson Foundation was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Today, the Foundation seeks to
bring history forward into national and global dialogues by engaging audiences with Jefferson's world and ideas, and sharing the history of everyone, enslaved and free.
Customer Service Representative (Full time)
Job Purpose
The Customer Service Representative will be responsible for assisting customers with order placement and status updates, product inquiries, and resolving order issues.
Compensation $15.00-$16.00 an hour
Essential Functions – In & Off season
Answer order line and process customer's orders.
Update customers on order status in all systems.
Answer Customer Service line and help resolve all customer's issues.
Assists with training of temporary staff.
Assists in warehouse functions such as kitting, packing and giftwrap when needed.
Opening and processing returns.
Knowledge, Skills, and Abilities
Must be proficient in email and phone etiquette.
Must possess basic reading, math, and computer/data entry skills.
Must be able to follow oral and written instructions.
Must be knowledgeable in conflict resolution skills.
Physical Demands and Work Considerations
Employee must be able to stand and walk for extended periods of time.
This position is based in our distribution center located in Ivy VA.
Customer Server Representative will be expected to switch between the evening and day shifts as needed during the busy holiday season (mid-October to December 31st).
Morning shift starts at 8:00 am and second shift works until 9:00 pm
Weekend hours required during busy season.
Education
High-school diploma or GED.
Customer Service experience required.
We provide the following benefits for our full-time employees:
- 401(k) retirement savings plan + up to a 6% match.
- Fitness club membership discount.
- Discount in the Monticello Café, gift shop, and Monticello online catalog.
- Employee Assistance Program (EAP) – free for employee and dependents.
- Health, Dental and Vision Insurance
- $500 employee referral bonus.
If you believe this opportunity is the right fit for you, we encourage you to apply!
Compensation details: 15-16 Hourly Wage
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