Youth Engagement Specialist (Hollywood)

Title: Youth Outreach Advocate

Employment Type: Non-Exempt

Compensation Range: 20.00-22.25

Location: Los Angeles, CA

Work Schedule: Full-Time, 40 hours per week

Industry: Nonprofit Youth Services

Company Overview

This organization is a nonprofit agency dedicated to serving youth experiencing homelessness and trafficking between the ages of 18–24. The organization operates under a mission-driven model centered on respect, inclusion, and trauma-informed care, providing comprehensive support services in a safe and structured environment.

Position Summary

The Youth Outreach Advocate plays a crucial role in engaging young people on the waitlist, alumni, and current residents. This position requires balancing competing priorities while maintaining a positive and engaging presence with youth, staff, and community members. The role ensures safety and well-being across the facility while adhering to organizational policies and procedures.

Key Responsibilities

·       Engage youth through outreach initiatives and support activities

·       Serve as the first point of contact for all incoming youth

·       Maintain professional communication across phone, in-person, and internal systems

·       Monitor reception area, manage calls, and direct inquiries appropriately

·       Sort and distribute mail for residents and alumni

·       Track outreach and engagement data in ETO and HMIS systems

·       Conduct regular internal and external safety checks of the facility

·       Plan and execute monthly outreach events for youth experiencing homelessness

·       Support conflict resolution and utilize de-escalation techniques when necessary

·       Maintain detailed activity logs and incident documentation

·       Assist in emergency situations and crisis interventions

·       Provide backup coverage and support additional duties as assigned

Required Qualifications

·       High School Diploma or equivalent preferred

·       Demonstrated commitment to supporting youth experiencing homelessness

·       Ability to work collaboratively in a team environment

·       Strong interpersonal and communication skills

·       Ability to manage multiple priorities in a dynamic setting

Preferred Qualifications

·       Bachelor’s degree preferred

·       Experience working with vulnerable youth populations

·       Knowledge of trauma-informed care and harm reduction practices

·       Familiarity with adolescent development and community resources

·       Bilingual English/Spanish preferred

·       Valid driver’s license and reliable transportation preferred