Customer Service Representative

We are looking for a Customer Service Representative who is passionate about delivering outstanding customer experiences. If you thrive in a fast-paced environment, enjoy helping people, and take pride in providing solutions, we'd love to hear from you.

What You'll Do

• Serve as the first point of contact for customers via phone, handling approximately 25–50 inbound calls daily.
• Build strong customer relationships by providing friendly, professional, and timely service.
• Resolve customer inquiries, concerns, and order-related issues with a solution-oriented approach.
• Retain customer confidence by delivering exceptional service with every interaction.
• Accurately document customer communications, requests, and resolutions in a paperless database system.
• Prioritize customer needs and determine when issues require escalation to management.
• Collaborate with internal departments and the sales team to ensure customer expectations are met.
• Maintain a high level of professionalism in both communication and appearance while interacting with customers in person and over the phone.
• Contribute to a positive, team-oriented work environment while managing multiple priorities throughout the day.

What We're Looking For

• Previous customer service, call center, or administrative support experience preferred.
• Excellent verbal and written communication skills.
• Strong phone etiquette and active listening abilities.
• Proficiency with Microsoft Windows and standard business software.
• Minimum typing speed of 45 WPM.
• Strong organizational and multitasking skills with the ability to work efficiently under pressure.
• Excellent problem-solving skills and sound judgment.
• Dependable, punctual, and committed to providing exceptional customer service.
• Positive attitude with the ability to work collaboratively as part of a team.

Schedule

• Monday – Friday
• 8:00 AM – 5:00 PM
• One-hour lunch break

Why Join Our Team?

• Stable, full-time opportunity with a growing company.
• Friendly, collaborative, and supportive work environment.
• Opportunity to make a direct impact on customer satisfaction and company success.
• Long-term career growth potential for motivated professionals.

If you're looking for a company where your customer service skills are valued and you can build a long-term career, we encourage you to apply today!

Specialized Recruiting Division of Express Employment Professionals
https://www.srgpros.com/us-texas-arlington
Express Employment Professionals