IT Manager/Director

Join a well-established AV team and lead the delivery of AV services that support classrooms, meetings, and events. This role is focused on leadership, process improvement, and service excellence, helping a high-performing team become even more efficient while ensuring an exceptional experience for users.

What You'll Do

• Lead and mentor a team of AV professionals supporting users and technology.
• Drive process improvements and help mature a recently implemented ITSM platform.
• Manage stakeholder expectations, clarify project requirements, and communicate priorities effectively.
• Oversee AV operations, support services, equipment lifecycle planning, and project delivery.
• Partner with IT and AV Engineering teams to enhance technology services and user experiences.
• Step in during critical incidents when hands-on leadership is needed, while maintaining a primarily strategic and managerial focus.

This is an excellent opportunity for a service-oriented leader who enjoys developing people, improving processes, and ensuring technology enables outstanding educational and event experiences.

What We're Looking For

• 5+ years of AV technology experience.
• 2+ years of leadership experience managing and developing technical teams.
• Strong customer service, project management, and process improvement skills.
• Experience supporting AV technologies, hybrid meeting environments, and collaboration platforms.
• Excellent communication skills with the ability to manage ambiguity and competing priorities.
• Experience with IT service management platforms preferred.

Preferred Background

• Higher education, private school, or boarding school experience strongly preferred.
• CTS, Crestron, Extron, or related certifications are a plus.
• Experience improving service delivery, team operations, and client satisfaction.