L2 - Lead Technician - Data Center Services

CORE RESPONSIBILITIES

• Complex network troubleshooting: OSPF/BGP adjacency issues, VLAN misconfigurations, spanning tree problems
• Multi-vendor hardware support across diverse environments
• Circuit turn-ups and acceptance testing (dark fiber, wavelength, Ethernet)
• Optical testing using OTDR, power meters, and fiber inspection scopes
• System commissioning and burn-in procedures
• Technical leadership for deployment projects (crew supervision)
• Root cause analysis documentation for hardware and connectivity failures
• Coordination with carriers, ISPs, and third-party vendors
• Emergency response and P1/P2 incident onsite leadership
• Development and refinement of site-specific runbooks and MOPs

SKILLS AND ABILITIES

• Server and storage installation
• Rack-and-stack deployments
• Hardware diagnostics and repair
• Network connectivity troubleshooting
• Structured cabling standards
• Team supervision and mentoring
• Analytical problem-solving
• Time management
• Communication
• Accountability

PREFERED QUALIFICATIONS

• CompTIA A+, Network+, Server+, or Security+ certification.
• BICSI Installer or Technician certification.
• Experience with Cisco, Dell, HPE, Lenovo, or similar enterprise hardware.
• Knowledge of VMware, Hyper-V, or cloud infrastructure.
• Familiarity with DCIM platforms and asset management systems.

REQUIRED QUALIFICATIONS

• 5-8 years of data center or network operations experience
• CCNA/CCNP, JNCIA/JNCIS, or equivalent networking certifications
• Advanced fiber optic certification (CFOT/CFOS)
• Demonstrated OTDR proficiency and fiber characterization experience
• Experience leading teams in high-pressure, time-sensitive environments
• Strong documentation and communication skills