Bilingual Documentation Specialist

Job Description:

Key Responsibilities:

• Prepare product dossiers for international customers, ensuring all documentation meets customer requirements.
• Coordinate the shipment of required documents and samples for product registration.
• Request special documents from US Government offices for registration purposes or international shipments (e.g., FDA certificates, Free Sales Certificate, GMP from the Dept. of Agriculture, BSE/Veterinary Certificate from USDA).
• Enter new customer information into the company database.
• Send documents to the Secretary of State and embassies for proper authentication.
• Provide regular status updates on registration requests, correspondence, product registration history, and annual registration expenses.
• Maintain accurate records of all documents and samples sent to customers, tracking shipments, certificates of registered DBAs, and product registrations per country.
• Keep open communication with customers and sales teams.
• Offer feedback on SOPs and suggest improvements.
• Perform additional duties as assigned by the Supervisor.

Qualifications:

• Bachelor’s degree in a Science-related field (preferred).
• 1–3 years of relevant experience (preferred).
• Bilingual in English and Spanish.
• Excellent customer service skills.
• Proficient in Microsoft Word, Excel, and other computer applications.
• Strong communication and interpersonal skills.
• Highly detail-oriented.