IT Clinical Applications Specialist

Job Title: Clinical Applications Specialist

Reports To: Clinical Applications Manager

GENERAL SUMMARY OF DUTIES

Under the supervision of the Clinical Applications Manager, the Clinical Applications Specialist will help to optimize the Athenahealth PM/EMR and support the day-to-day operations including new implementations, training, content management, and quality assurance. The Clinical Applications Specialist will possess and demonstrate an in-depth knowledge of and skill in the areas of healthcare applications, technology, and/or education as evidenced by experience in providing classroom and/or on-site training in health information systems (EHR). They must have the ability to understand healthcare software, explain technical concepts to non-technical professionals, and to translate administrative and operating requirements into clear, specific, and actionable curricula, and then implement and teach those curricula.

Essential Job Functions

• Assist the Clinical Applications Manager to train new hires, Front Desk staff, Medical Assistants, Fellows, Nurse Practitioners, Physician Assistants, Physicians, and Admin staff.
• Responsible to assess clinical, administrative, and financial roles to help optimize training.
• Create and maintain documentation of manuals for new trainees for each job description and workflows.
• Participate in resolution of Athena Help Desk tickets and identifying Athena issues
• Join in workflow analysis, technical assessment, and development of training schedule
• Training of providers and staff, meeting with staff at the sites, Soft Go Live and Go Live support, and post-implementation support.
• Maintain continuing education activities to ensure knowledge related to system enhancements and changes of processes are communicated to the end users.
• Assist Clinical Applications Manager on projects for optimization.
• Assist Clinical Applications Manager with different electronic applications including, M*Modal, Epic, Radix, etc.
• Additional duties as assigned by the Manager to meet department needs.

Requirements

• Must possess excellent communication and interpersonal skills, be well organized and detail-oriented.
• Detail-oriented, accurate, organized, and dependable.
• Candidates should be able to work independently, demonstrate exceptional communication and listening skills, and have the ability to understand the needs of all and develop workflows as needed.
• Ability to effectively communicate with multiple levels of staff and Physicians.
• EHR experience preferred
• Prior orthopedic clinical experience preferred.
• Working knowledge of Microsoft Office; Excel, PowerPoint, Word
• Ability to work occasional varying shifts based on business needs.
• Ability to maintain confidentiality of patient records.
• Bachelor’s Degree preferred. Associate’s or relevant experience accepted.

• Must be able to travel to all sites if/when necessary.