Patient Care Coordinator

Patient Care Coordinator Optimum Therapies – Menomonie, WI  Optimum Therapies is a locally owned, therapist-led physical therapy practice dedicated to helping people move better, feel better, and live better. With multiple clinic locations across Wisconsin and North Dakota and a team of more than 90 employees, we are committed to providing exceptional care while creating a positive and supportive workplace for our staff. We are currently seeking a full-time Patient Care Coordinator to join our Menomonie clinic team. As a Patient Care Coordinator, you are the first point of contact for our patients and play a key role in creating a welcoming, organized, and positive experience from the moment they walk through our doors or call our clinic.

What You'll Do A typical day may include: • Greeting and communicating with patients to provide a positive, supportive experience • Scheduling patient appointments and managing daily clinic flow • Answering incoming phone calls from patients and physician offices • Collecting insurance co-pays and private payments for services • Entering and maintaining accurate patient information in our systems • Verifying insurance eligibility, benefits, and prior authorization requirements prior to patient visits • Assisting with patient flow by preparing treatment areas, coordinating room availability, and supporting daily clinic operations • Collaborating closely with therapists and support staff to ensure excellent patient care • Representing Optimum Therapies in the community through occasional outreach events, health fairs, and marketing initiatives
Schedule & Work Environment • Approximately 32 hours per week • Monday through Friday • Clinic hours range from 7:00 a.m. to 6:00 p.m. • No evenings, weekends, or holidays • Team-focused environment that values flexibility, support, and work-life balance

What We're Looking For We're looking for someone who brings professionalism, positivity, and strong people skills to our team: • A friendly, patient-focused mindset with excellent communication skills • Comfortable using computers and multiple software systems • Ability to multitask, stay organized, and adapt in a fast-paced environment • A team player who is willing to jump in and help where needed • Honest, dependable, and trustworthy • Previous experience in a healthcare, administrative, customer service, or reception role is preferred. Familiarity with health insurance verification and prior authorization processes is a plus. • Someone who is looking to grow with our team and contribute to a positive, patient-focused clinic culture.
Compensation & Benefits • Starting wage of $18.00-$19.00 per hour based on experience • Medical and dental insurance options • Employer-paid life and long-term disability insurance • Paid holidays and paid time off • 401K with employer match • Voluntary insurance options • Family-friendly, community-focused culture

Ready to Apply? If you're interested in joining our team, please submit your resume and cover letter to: Shelby Blome Human Resources Director shelby@optimumtherapies.com