Manager-Technology Projects & Implementation
| Estimated Pay info | Based on similar jobs in your market$31 per hour |
|---|---|
| Hours | Full-time |
| Location | Austin, Texas |
About this job
Job Description
Children’s Advocacy Centers™ of Texas, Inc.
Position Description
Manager, Technology Projects & Implementation
Reports To: Chief Operations Officer (COO)
FLSA Status: Salaried, Exempt
Commitment Type: Full Time Ongoing
Work Environment: Hybrid, 2-3 days a week in office required
Base of Operations: 1501 W Anderson Lane, Building B-1, Austin, Texas 78757
PHILOSOPHY
Since 1995, Children’s Advocacy Centers of Texas (CACTX) has led efforts to effectuate change, empower communities, and make the safety of children a top priority in Texas. CACTX and our network of children’s advocacy centers (CACs) have helped over one million children and their families impacted by abuse and crime achieve safety, justice, and healing.
Our dual approach—responding to crimes against children and preventing child sexual abuse—safeguards childhood, building a future in which Texas children can thrive and reach their full potential.
Description: The Manager of Technology Projects & Implementation leads technology project execution at CACTX through vendor management, cross-functional coordination, and program oversight. This is a hybrid role, not a specialized engineering or dedicated technical program management position: most of the work is orchestration, directing vendors, technical partners, and internal stakeholders, but the person in this seat also needs to get hands-on when it matters, querying a database, reading system logs, or working directly in a vendor's tool to diagnose a problem. Reporting to the COO, this role receives defined project scope, vendor relationships, and strategic direction from leadership, and is accountable for delivery: managing timelines, stakeholders, vendors, and cross-functional teams through implementation and evaluation.
Because CACTX works alongside law enforcement, prosecutors, child welfare agencies, and federal grantors, this role needs to stay alert to the legal and regulatory landscape governing data use, sharing, and system access, and know when to loop in legal counsel rather than push forward alone. On the technical side, the person in this seat needs enough hands-on fluency to independently investigate technical and/or data issues, validate vendor work, and understand integrations during platform transitions where data integrity and continuity are critical.
Essential Job Functions:
- Receive project handoffs from leadership, including defined scope, vendor context, and strategic objectives, and manages the project through to completion
- Manage the full project lifecycle: requirements gathering, workplan development, process design, resource coordination, implementation, testing, and post-go-live evaluation
- Lead and coordinate with vendors, technical partners, and internal stakeholders on application rationalization efforts, platform transitions, and system integrations, including data mapping, migration planning, and validation, ensuring business requirements are clearly understood by technical teams and that technical decisions are communicated back to program and operations staff
- Direct vendors and internal teams in the execution of technology platform and product implementations, ensuring alignment with the technology strategy roadmap
- Identify compliance implications of technology decisions, including data sharing, system access, and vendor contracts, and escalate as appropriate
- Review and support vendor contracts, BAAs, data use agreements, and SOWs for technical accuracy and alignment with organizational compliance requirements
- Maintain project budgets, timelines, and milestone tracking; identify and communicate risks with recommended mitigation strategies
- Lead change management and internal communications for assigned projects, including training coordination, stakeholder updates, and adoption support
- Work with process and program owners across departments to identify inefficiencies and co-develop recommendations that optimize workflows and ensure staff time and resources are focused on the work that matters most
- In partnership with IT and relevant stakeholders, monitor the evolving technology and regulatory landscape for emerging risks and develop preliminary mitigation proposals for internal review
- Manage vendor performance throughout the project lifecycle, including deliverable tracking, SLA oversight, and escalation coordination
- Develop and maintain project documentation including charters, status reports, risk logs, decision logs, and lessons learned
Minimum Educational and Professional Requirements:
- 5–8 years managing application rationalization, SaaS/platform migrations, or case management system implementations, combining hands-on technical troubleshooting (like SQL, system administration, API/integration debugging) with vendor management through full-lifecycle project delivery
- Working knowledge of data management concepts including data mapping, data governance, migration validation, and inter-system data flows; able to identify data risks during implementation projects and effectively direct vendors and technical partners in executing migration and validation work
- Proven ability to manage vendor relationships, SOW scope, and third-party deliverables
- Experience reviewing or working alongside legal review of contracts, data use agreements, MOUs, BAAs, or vendor SOWs from a technical and operational lens
- Ability to communicate technical concepts clearly to program staff, executive leadership, and legal and compliance stakeholders who may have no technical background
- Demonstrated success managing full lifecycle technology projects, from requirements through go-live, in a cross-functional, multi-stakeholder environment
- Comfortable working in a mission-driven, resource-conscious nonprofit environment
Preferred Requirements:
- Experience managing existing technology platforms through enhancements, upgrades, and ongoing vendor-supported improvements
- Hands-on experience with system integration concepts such as APIs, data exchange protocols, or middleware tools
- Experience managing third-party technology vendors through a full implementation, including issue escalation and contract enforcement
- Experience working with structured data in a regulated or compliance-sensitive environment, such as health, legal, or social services
- Familiarity with cybersecurity and data privacy frameworks such as NIST 800-53, SOC 2, or HIPAA Security Rule requirements
CACTX is an equal opportunity employer. All applications will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender, identity, national origin, veteran, or disability status.
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