Account Representative

Pay: $23.00 per hour

Job description:

Company Summary

We measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership, and Continuous Improvement (Hustle). We achieve our goals through experience, state-of-the-art technologies, creativity, passion, and a commitment to quality, innovation, and having fun. Come join our team today!

Overall Responsibilities

• Manage and reply to all client inquiries within 2 hours
• Enter sales orders and follow through logistics processes
• Prepare and maintain status reports and modify schedules or plans as required
• Prepare project reports for management, clients, or internal teams
• Assist Account Manager in providing technical advice and resolving problems
• Correspond with customers to ensure requirements are met
• Create and maintain reports as required by customers
• Prepare for and participate in quarterly business reviews as needed
• Monitor processes related to customer-specific requirements
• Follow up to ensure all project SLAs are met
• Provide customer support and maintain client confidentiality
• Provide backup support for Account Manager and other team members as needed
• Work independently and collaboratively within a team environment

Qualifications & Skills

• Customer service experience preferred
• SAP knowledge is a plus
• Supply chain experience is a plus
• Proficient in Microsoft Office, especially Excel
• Strong organizational and analytical skills
• Effective verbal and written communication skills
• Ability to work in a fast-paced environment
• Strong time management and multitasking abilities
• Ability to work independently and within a team
• Demonstrated initiative and flexibility
• Ability to work overtime as required

Job Requirements

• Excellent verbal and written communication skills
• Strong analytical, reasoning, and problem-solving abilities
• Ability to maintain accurate and detailed records
• Computer literacy required
• High School Diploma required
• Experience working with Excel, Word, Visio, PowerPoint, SAP, and Outlook preferred
• Strong organizational and interpersonal skills

Physical Demands & Work Environment

• Requires mobility and ability to distinguish letters, numbers, and symbols
• Requires hand-eye coordination
• Regularly sits for extended periods of time
• Occasionally required to stand, walk, and reach with hands and arms
• Regular use of office equipment including telephone, copier, calculator, and computer
• Occasionally required to lift and/or move up to 10 pounds
• Work performed in a professional office environment with constant interaction with staff and customers

Labor Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Labor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.

Thank you!