Customer Service Representative- MANUFACTURING
| Verified Pay check_circle | Provided by the employer$17 per hour |
|---|---|
| Hours | Full-time |
| Location | 2019 Brooks Houston, Texas 77026 Houston, Texas open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$13.13
$17.00
$25.73
About this job
Job Description
Summary: Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve customer complaints. Assist sales representatives with accounts and customer inquiries.
Duties and Responsibilities:
Input customer orders received into computer system Macola
Answer customer queries about products and orders
Work with assigned house accounts to ensure that the highest levels of customer service is achieved
Work and communicate with production supervisor to ensure that last minute or "hot" orders are fulfilled
Understand and be able to price per company guidelines and Quoting
Assist outside sales representatives with accounts and customer inquiries
Resolve shipping inquiries and maintain close liaison with other department to maintain completion
Interact with various departments on quotes,returns,credits, and payments
Knowledge, Skills, and Abilities
Must have previous customer service experience
Must have a working knowledge of measurements, dimensions, and weight
Prior knowledge in packaging, production, and construction preferred
Must have experience with various computer software including Excel and heavy email
Must be strong customer service driven and have verifiable customer relations skills
Credentials and Experience
Must have high school diploma or equivalency
4-3 years of related customer service experience
Special Requirements
Customer Service Driven
Importance of priority and accuracy
Willing to take on additional responsibilities as dictated by business needs or management
Mathematical experience
Construction and warehousing knowledge a must
Bilingual Preferred......
*********HOLIDAY PAY-VACATION- 401k-GREAT BENEFITS*********
MON-FRI 8 AM TO 5 PM
Houston Foam Plastics is an innovative company providing foam plastics solutions into a variety of market applications. Packaging and Construction are the two market segments that define the company. We have in-depth knowledge and experience fabricating polyethylene, polypropylene, polyisocyanurate, EPDM and polystyrene foam plastics.
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