Patient Service Coordinator / Front Office Assistant

Job Summary

This position is primarily responsible for clerical support for Home Health Care Programs; answering and forwarding telephone calls; filing; typing or data entry, billing and general office functions. This position is responsible for delivery of quality service, and for upholding the mission and standards of the facility.

Position Description

· Schedule/Coordinate client care staff according to ensures client has entitled services maximized according to authorization home care regulations.

· Update information ongoing regarding employee absentee status for no call/no show, cancellations, refusals, and illness Employee Activity in computer system.

· Maintain employee availability in computer system.

· Runs open client report daily and ensures client coverage.

· Documents and communicates pertinent information to client, caregivers.

· Communicate with clients/families regarding desired services.

· Take new referrals and staff promptly as per referral process.

· Staff development including continuing education, and quality assessment performance improvement.

· Ensuring actionable objectives are derived from evaluation of Home Health services and personnel.

· Stays informed about changes in the field of nursing and home health care; shares information with appropriate organization personnel.

· Represents the company in a courteous and professional manner at all times.

· Complies with Compliance Plan.

· Complies with HIPAA Policies. Maintains confidentiality of information relating to the patient and family. Will discuss only those aspects necessary to the care and treatment of patient and family with those directly involved in the patient’s care.

· As business needs may change, may perform additional responsibilities assigned by supervisor that are reasonably related to the position.

Education and Experience

· High school diploma required.

· Excellent attention to detail.

· Previous medical scheduling and billing experience.

· Excellent customer service skills.

· Strong computer skills.

· Ability to interact effectively with all levels of personnel.

· Effective organizational skills.

· Ability to represent the agency as a professional.

· Participates in after hour on call.

· 1 year clerical experience preferred.

· Health care and/or general office background preferred.