Experienced Service Manager

We are seeking an Experienced Service Manager to join our busy HVAC team! You will be responsible for helping customers by providing product and service information, dispatching service calls, reviewing time sheets and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Dispatch service and maintenance requests
• Develop and maintain a knowledge base of the evolving products and services
• HVAC - air conditioning experience very helpful

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Computer literate with all office programs - Field Edge, ESC and Quickbooks knowledge a plus

We are a high quality HVAC company committed to excellent customer satisfaction and a professional approach to solving all your air conditioning needs. It is a pleasure to be celebrating our 41st year in business and welcome all qualified candidates.