Bilingual Customer Service Representative

Bilingual Customer Service Representative
Location: Frisco, TX | Onsite

COMPENSATION & SCHEDULE

• Pay: $22.63/hour if Spanish Bilingual
• Schedule: Must be fully available to work a shift between 8:00am–10:00pm, including at least one weekend day each week. Training schedule: 9:30am–6:00pm CST
• Employment Type: Long-term temporary
• Start Date: September 14th

ROLE IMPACT

The Client Support Specialist serves as a primary point of contact for customers through phone, email, and chat, delivering timely and accurate assistance with account-related questions. Success in this role comes from providing exceptional service, resolving concerns efficiently, and creating a positive customer experience with every interaction.

KEY RESPONSIBILITIES

• Provide prompt support for customer questions related to online accounts
• Navigate internal systems to investigate issues and complete account updates or modifications
• Communicate professionally and accurately across all written and verbal interactions
• Deliver customer assistance through email correspondence and inbound phone support

MINIMUM QUALIFICATIONS

• Fluent in both English and Spanish
• Minimum of 2 years of experience in a customer contact center environment
• Excellent written communication and reading comprehension skills
• High school diploma or equivalent required
• Ability to manage multiple tasks and customer interactions simultaneously
• Willingness to commit to a long-term assignment
• Experience using live chat and digital messaging platforms
• Proficiency with Microsoft Outlook and Microsoft Office applications
• Familiarity with CRM or customer support platforms such as Zendesk, Salesforce Service Cloud, or comparable systems
• Experience supporting event ticketing software or e-commerce environments
• Knowledge of remote customer service tools and virtual support processes
• Strong critical thinking, organization, and time-management skills

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This is a full time direct hire role with our client. They are an established aerospace manufacturer specializing in precision-machined components for highly regulated applications. The company offers a stable, quality-focused environment where engineering, programming, and manufacturing teams work closely to produce complex parts that meet strict customer and industry requirements.

Employees have the opportunity to work with advanced machining technology, contribute to process improvements, and support products used across the aerospace industry.