Small Claims Agent

We are looking for a detail-focused Small Claims Agent to join a retail organization in a Long-term Contract position. This role supports account resolution and office coordination by combining customer communication, record accuracy, and day-to-day administrative support in a detail-oriented on-site setting. The ideal candidate brings at least 1 year of relevant experience and is comfortable handling sensitive information while managing multiple priorities with care.

Responsibilities:
• Manage account-related records, ensuring documentation is complete, organized, and accurately maintained.
• Communicate with customers regarding outstanding matters and work toward timely, effective resolution of account issues.
• Update account activity in Excel and internal platforms, keeping detailed notes and status information current.
• Maintain electronic files and support document handling processes with strong attention to accuracy and confidentiality.
• Provide administrative coordination for the team, including scheduling support, reporting assistance, and general office tasks.
• Respond to inbound calls and assist with inquiries in a courteous, solutions-oriented manner.
• Support small claims or collections-related follow-up by tracking deadlines, preparing materials, and maintaining proper records.
• Carry out assigned work in alignment with company procedures and applicable compliance standards.• At least 1 year of experience in collections, administrative support, customer account resolution, legal support, banking, finance, or a related field.
• Proficiency with Microsoft Excel and general Windows-based computer applications.
• Ability to manage multiple tasks independently while maintaining strong organization and attention to detail.
• Clear verbal and written communication skills, with a thoughtful approach to customer interactions.
• Experience handling confidential documents and sensitive information with discretion.
• Background in inbound call handling, call center customer service, or similar phone-based support is preferred.
• Familiarity with scheduling, calendar coordination, or document management tools such as Adobe Acrobat is a plus.