Warehouse Technician

Position Title: Warehouse Technician

Essential Functions:

Primarily responsible for supporting NSM Service Centers on repairs, maintenance, cleaning and proper storage of durable medical equipment (i.e. bed frames, low air-loss mattresses, trapeze, and lifts).

Key Responsibilities:

• Cleaning and Sanitization:

o Segregates, handles, and transports soiled equipment in accordance with Company policies and procedures.

o Perform thorough cleaning, disinfecting, and sanitizing of durable medical equipment in compliance with company policies and health regulations.

o Use appropriate cleaning agents and techniques to ensure all equipment meets cleanliness standards.

o Ensures that safe handling procedures and proper use of PPE (Personal Protective Equipment) are used at all times.

• Inspection and Maintenance:

o Inspect equipment for signs of wear, damage, or malfunction before and after cleaning.

o Conduct routine maintenance checks to ensure equipment is in proper working condition.

o Document and report any equipment issues or concerns to management thoroughly and accurately.

o Ensures all equipment accessories are accounted for.

• Repairs and Troubleshooting:

o Diagnose and repair mechanical or electrical issues in medical equipment.

o Replace defective parts, adjust settings, and test equipment to verify functionality.

o Ensure all repairs comply with manufacturer guidelines and industry standards.

• Documentation:

o Maintain detailed records of cleaning, maintenance, and repair activities.

o Track inventory of spare parts, tools, and cleaning supplies.

o Ensure compliance with all documentation requirements, including regulatory standards.

• Customer Support:

o Provide guidance and technical support to customers regarding proper equipment use and care.

o Instruct/train other staff members on the proper use and safety of the equipment and provides written instructions, if applicable.

o Assist with equipment loading, unloading, setup and delivery as needed.

• Responsible for proper use and care of company electronic devices.

• Completes all required training applicable to assigned position.

• Maintains high standards regarding health and safety and personal hygiene.

• Deliver high level quality customer service, exhibit professionalism, positive and pleasant demeanor.

• Provides good customer service and maintains a professional manner and appearance to enhance the company’s image.

• Additional duties as requested or required.

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