Automotive Technician

Job Title: Automotive Technician

Location: Auburn Hills, MI 48326

Duration: 12 months

Pay Range: $28/HR (W2)

Job Description

We are seeking a Mechanic Specialist to join our dynamic team. The ideal candidate will have strong experience in automotive diagnostics, call center-based technical support, and customer service and a proven ability to resolve complex repair concerns, drive timely ticket closure, and maintain high customer satisfaction.

Responsibilities:

• Respond to inbound calls and tickets from Dealer Technicians and provide technical diagnostic direction.
• Apply a defined six-step diagnostic process to resolve automotive concerns.
• Research and apply product and repair information using internal databases and tools.
• Perform follow-ups on open tickets to ensure resolution and closure.

Required Skills & Qualifications:

• High School Diploma or GED.
• 1-2 years of hands-on automotive repair experience OR a Bachelor's Degree OR a Technical Trade School Certificate with internship or similar experience.
• Proficiency with diagnostic and repair tools and Dealer information software.
• Strong communication and problem-solving skills in a technical support environment.

Preferred Skills:

• 1-2 years of experience with electrification technologies (EV, PHEV, Hybrid).
• Automotive Service Excellence (ASE) Certification.
• Understanding of advanced diagnostic processes and automotive systems.
• Familiarity with Stellantis North America product lines and technical resources.

Tools & Work Environment

• Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams).
• Dealer Information Software and diagnostics tools.
• Internal ticketing and call management systems.
• Client North America product databases and liaison resources.