Assistant Banquet Manager
| Verified Pay check_circle | Provided by the employer$25.77-$30.29 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Kingsport, Tennessee |
Compare Pay
Verified Pay check_circleProvided by the employer$12.94
$21.64
$28.03
$35.06
About this job
Job Description
Job Number26089666\n
Job CategoryEvent Management\n
Location1901 Meadowview Pkwy, Kingsport, Tennessee, United States, 37660VIEW ON MAP\n
ScheduleFull Time\n
Located Remotely?N\n
Position Type Management\n
Pay Range: $25.77-$30.29 per hour\n
Bonus Eligible: Y\n
JOB SUMMARY
\n \nEntry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.
\n \nCANDIDATE PROFILE
\n \nEducation and Experience
\n• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
\n \nCORE WORK ACTIVITIES
\n \nSupporting Management of Department Operations and Inventories
\n• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
\n• Maintains attendance log for banquet employees.
\n• Maintains and enforces established sanitation levels.
\n• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
\n• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
\n• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
\n• Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
\n• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
\n• Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.
\n \nParticipating in and Assisting in Leading Banquet Teams
\n• Attends and participates in all pertinent meetings.
\n• Leads shifts and actively participates in the servicing of events.
\n• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
\n \nProviding and Ensuring Exceptional Customer Service
\n• Sets a positive example for guest relations.
\n• Interacts with guests to obtain feedback on product quality and service levels.
\n• Responds to and handles guest problems and complaints.
\n• Empowers employees to provide excellent customer service.
\n• Strives to improve service performance.
\n \nConducting Human Resources Activities
\n• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
\n• Ensures employees understand expectations and parameters.
\n• Observes service behaviors of employees and provides feedback to individuals.
\n• Reviews comment cards and guest satisfaction results with employees.
\n• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
\n \nMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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