L1 - Field Technician - Data Center Services

CORE RESPONSIBILITIES

• Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived
• Copper and fiber cable patching (LC, SC, MPO/MTP connectors)
• Hardware component swap-outs: drives (HDD/SSD), power supplies (PSUs), DIMMs, fans
• Rack and stack of servers, switches, and PDUs per rack elevation diagrams
• Basic troubleshooting using runbook decision trees
• Power whip installation and verification
• Console cable connections and serial port access for remote teams
• Physical port identification and tone/trace for copper circuits
• Inventory management and equipment staging
• Photo documentation of pre/post work state

SKILLS AND ABILITIES

• Basic understanding of server hardware, storage systems, and networking equipment.
• Knowledge of structured copper and fiber optic cabling installation and management.
• Familiarity with rack-and-stack procedures for servers, switches, routers, and storage devices.
• Basic knowledge of TCP/IP networking concepts, including IP addressing and connectivity troubleshooting.
• Ability to perform hardware installations, upgrades, replacements, and decommissioning.
• Understanding data center infrastructure, including racks, PDUs, UPS systems, and cooling systems.
• Familiarity with operating systems such as Microsoft Windows and basic Linux environments.
• Ability to use ticketing systems and asset management tools.
• Basic proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams

PREFERED QUALIFICATIONS

• Experience with structured cabling or low-voltage installations.
• Familiarity with rack-and-stack operations.
• Basic understanding of TCP/IP networking.
• Experience using ticketing systems such as ServiceNow or Jira.

REQUIRED QUALIFICATIONS

• 1-2 years of data center or IT support experience
• Familiarity with server, storage, and network hardware platforms
• Understanding of structured cabling standards (TIA-568)
• Ability to read rack elevation diagrams and cable matrices
• Basic fiber optic handling and cleaning procedures