Business Analyst - Government & Regulatory Programs
| Verified Pay check_circle | Provided by the employer$48.00 to $58.00 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Stamford, Connecticut |
Compare Pay
Verified Pay check_circleProvided by the employer$26.44
$53.00
$85.97
About this job
Job Description
On-site in Stamford, CT
Our client seeks a Business Analyst who will partner with Regulatory, Legal, Product, Operations, UX, and Technology teams to translate government and regulatory requirements into customer-facing and agent-facing business solutions. The role will analyze business processes, document requirements, design experiences, and support delivery of compliant technology solutions focused on customer experience, regulatory compliance, and operational efficiency.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $48.00 to $58.00/hr. w2
Responsibilities:- Analyze new federal, state, and local regulatory requirements and assess business impacts.
- Gather and document business and functional requirements for customer and agent-facing systems.
- Partner with Legal and Compliance teams to translate regulatory obligations into actionable business requirements.
- Facilitate requirements workshops with cross-functional stakeholders.
- Create user stories, acceptance criteria, process flows, and business process documentation.
- Define customer journeys and agent workflows that support compliant and intuitive experiences.
- Collaborate with UX designers to review wireframes, prototypes, and customer experience designs.
- Work closely with Product Owners and Technology teams throughout Agile development cycles.
- Support solution design discussions.
- Identify business process improvements that reduce operational complexity while maintaining compliance.
- Support User Acceptance Testing (UAT).
- Validate implemented solutions meet business objectives and regulatory requirements.
- Serve as a liaison between business stakeholders and technical teams throughout project delivery.
- 3+ years of Business Analysis experience.
- Experience gathering and documenting business requirements.
- Experience working within Agile/Scrum environments.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple initiatives simultaneously.
- Experience facilitating meetings with cross-functional teams.
- Telecommunications or cable industry experience preferred.
- Experience supporting regulatory or compliance initiatives preferred.
- Knowledge of customer experience (CX) principles preferred.
- Experience designing agent workflows and operational processes preferred.
- Familiarity with FCC regulations, privacy requirements, accessibility standards, or government programs preferred.
- CBAP, CCBA, or Agile certifications preferred.
Bachelor's degree in Business, Information Systems, Communications, or related field.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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