Dispensary Associate

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions  
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary 
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures  
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time  
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships  
• Gather feedback from patients and communicate any questions or concerns with the appropriate department(s) 
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original  
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies 
• Contribute to team environment and company advancement in alignment with Texas Original direction  
• Other duties assigned  
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management.  
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed. 
• Execute daily order fulfillment tasks while adhering to regulatory standards  
• Maintaining accurate inventory records and fulfillment practices  
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance  

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations 
• High standards for order accuracy, compliance documentation, and inventory audits 
• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment 
• Experience with POS systems and digital inventory platforms 
• Ability to design and improve workflows for order accuracy, efficiency, and timely delivery 
• Proven ability to lead, train, and motivate team members 
• Effective delegation, scheduling, and performance monitoring 
• Ability to troubleshoot supply chain or inventory issues 
• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors 
• Ability to lift 40 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed   

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.