Child Support Officer II / Administrative Assistant

We are currently recruiting for a Temporary Child Support Officer position with the Office of the Attorney General.

Minimum Qualifications

To be considered, applicants must:

• Pass a criminal background check
• Meet one of the following requirements:
• Bachelor's degree from an accredited college or university; OR
• Four (4) years of experience in the legal field; OR
• Four (4) years of collections experience

Position Summary

This position performs child support enforcement activities, including locating absent parents, establishing paternity, enforcing court-ordered child support obligations, and assisting customers with child support-related inquiries.

Key Responsibilities

• Conduct investigations to locate parents, verify employment, and identify assets
• Prepare legal and administrative documents related to child support cases
• Monitor and manage child support cases
• Negotiate payment arrangements and lump-sum collections
• Respond to customer inquiries and complaints
• Maintain accurate case documentation and electronic records
• Assist legal staff during court proceedings as needed
• Review cases for appropriate enforcement actions or closure
• Maintain confidentiality of sensitive information
• Comply with agency policies, procedures, ethics, and integrity standards

Required Skills

• Strong communication and customer service skills
• Effective interviewing and negotiation abilities
• Computer proficiency, including data entry and document preparation
• Ability to prioritize tasks and meet deadlines
• Sound judgment and decision-making skills
• Ability to work effectively in a professional office environment

Preferred Qualifications

• Bachelor's degree from an accredited four-year college or university
• Experience in investigations or child support enforcement
• Ability to read, write, and speak Spanish

Physical and Work Requirements

• Ability to travel for business-related purposes
• Ability to work overtime as needed
• Ability to lift up to 30 pounds
• Our State-Set-Aside contracts require us to maintain a 75%-25% ratio.

This means 75% of our employees must have a disability or a barrier to employment.