Customer Support Specialist

NOW HIRING - Customer Service Representative

Duties & Responsibilities

• Manage the full order lifecycle, including order entry, tracking, and maintaining records in the ERP system
• Serve as the primary point of contact for assigned customer accounts
• Respond to customer inquiries regarding order status, timelines, and product information
• Coordinate with production and shipping to ensure orders are processed accurately and on time
• Resolve discrepancies related to pricing, quantities, or specifications
• Prepare customer correspondence and reports using Microsoft Word and Excel
• Identify recurring issues and recommend process improvements
• Provide backup support for customer service and front office operations as needed

Qualifications

• High school diploma or equivalent (associate's degree is a plus)
• Customer service experience is preferred but not required
• Manufacturing or industrial experience is a plus
• Strong communication and problem-solving skills
• Comfortable working with sales, production, and shipping teams
• Basic knowledge of Microsoft Word, Excel, and ERP systems is preferred
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment

Schedule

Monday – Friday
7:30 AM – 4:30 PM