Resort Reservation & Revenue Manager

Position Summary

The Reservation & Revenue Manager is responsible for overseeing all reservation functions and executing revenue optimization strategies for Mountain Lake Lodge. This role drives occupancy, ADR, and total resort revenue through effective yield management, pricing strategy, and channel distribution.

This position works closely with Front Office and Sales to align inventory, group strategy, and guest demand, supporting the overall financial success and guest experience of the resort.

Essential Duties & Responsibilities

Revenue Management:
- Develop and implement pricing strategies to maximize occupancy, ADR, and RevPAR
- Monitor booking pace, market demand, and competitor positioning
- Adjust rates and inventory dynamically based on demand patterns
- Produce forecasts and analyze trends

Reservations Oversight:
- Oversee reservation operations for accuracy and efficiency
- Monitor daily pick-up, cancellations, and modifications
- Ensure system accuracy and rate loading

Distribution & Channel Management:
- Manage OTA extranets and third-party booking channels
- Maintain rate parity and optimize channel mix
- Ensure accurate online content

Collaboration:
- Work with Front Office and Sales on inventory and strategy
- Participate in leadership meetings

Reporting & Analysis:
- Prepare reports (Occupancy, ADR, RevPAR, Pace)
- Identify trends and opportunities

Qualifications

- Minimum 4 years reservation experience required
- Strong understanding of yield/revenue management
- Experience with OTA extranets
- Detail-oriented and analytical
- Strong communication skills
- OPERA Cloud experience preferred

Welcome to Mountain Lake
Timeless Tranquility Meets Appalachian Mountain Adventure
Set in the middle of a 2,600-acre nature preserve and surrounded by breathtaking
Appalachian Mountains, our historic Mountain Lake Resort provides the ultimate rustic retreat.