Medical Front Office Receptionist

The Medical Front Office Receptionist plays a crucial role in managing and coordinating patient appointments within a busy healthcare environment. This position oversees a front office team of 4-7 staff members, ensuring efficient scheduling and seamless communication between patients, clinical staff, and providers. Reporting to the Office Manager, the receptionist is responsible for maintaining accuracy in electronic medical records, handling insurance-related scheduling matters, and supporting daily operations through effective collaboration and team leadership.

Responsibilities

• Lead and mentor front office scheduling staff
• Manage and coordinate complex provider schedules
• Schedule patient visits, follow-ups, and urgent appointments
• Handle incoming calls and appointment requests
• Manage schedule adjustments, conflicts, waitlists, and no-shows
• Support insurance-related scheduling requirements such as referrals and authorizations
• Collaborate with clinical staff and providers to optimize daily operations
• Train and support new scheduling staff through ongoing regular training
• Maintain accuracy within the Electronic Medical Records (EMR) system

Preferred Qualifications

• 1+ years experience in medical front office or scheduling roles
• High School Diploma or equivalent
• Proficiency with Electronic Medical Records (EMR) and commercial appointment scheduling software
• Strong customer service and communication skills
• Experience with multi-line phone systems and insurance verification processes
• Effective time management skills

We are a family practice that focus' on wellness and taking care of the whole patient. We pride ourselves in being a boutique private practice that treats our patients like people instead of numbers. Customer service is paramount as well as being a positive contributor to the team.