Quality Assurance Representative

Summary

Responsible for conducting necessary documentation audits to assist the Quality Improvement Manager in monitoring, measuring, and evaluating performance and quality of program operations.

Essential Duties and Responsibilities

1.            Review resident/participant charts to ensure compliance with County, State, and Federal guidelines as well as CARF standards.

2.            Document error tracking and reviews for trends, training, and opportunities for improvement.

3.            Provide support to the Quality Improvement Manager and staff to ensure activities related to the program’s quality improvement are effectively communicated.

4.            Complete special projects.

5.            Maintain a strong knowledge of the Agency’s policies and procedures and the Agency’s chart review process.

6.            Communicate effectively in a culturally competent manner and promote favorable interactions with all Agency directors and staff.

7.            Role model appropriate healthy and ethical behaviors in all interactions, including HIPAA and Confidentiality standards.

8.            Document the services provided according to standards set by the Agency and applicable County, State, and Federal regulations. Documentation should be clear, concise, and completed in a timely manner.

9.            Familiarity and adherence to all regulatory expectations and ethical standards and Agency policies and procedures, including the Agency’s Core Beliefs.

10.          Answer the phone as needed and fill out referral and screening forms, as applicable, fully and correctly.

11.          Attend program staff meetings as required, agency meetings as mandated, and on-site and off-site trainings as directed.

12.          Assist in ensuring a safe and alcohol/drug-free environment.

13.          Perform all other duties as assigned.

Minimum Credential, Education, and Experience

1.            High School diploma or GED.

Language and Communication Skills

1.            Ability to read and write English fluently.

2.            Ability to speak effectively before groups, residents/participants, and family members.

3.            Ability to legibly write and document within the Agency’s electronic health record systems.

4.            Basic proficiency in using a computer and other telehealth technology. Proficient in Word and Microsoft Office software.

Other Requirements

1.            Knowledge of 12-Step programs and/or philosophy.

2.            Current CPR and First Aid Certifications.

3.            A valid government-issued picture ID.

4.            If employee uses his/her personal vehicle to commute to work and/or parks on Agency property, a current California driver’s license is required.

a.    If employee has an out-of-state driver’s license, he/she must attain a valid California license no later than 10 days from employment start date.

b.    Must maintain current liability insurance coverage on personal vehicle.

c.     On occasion, employee may be asked to use their personal vehicle to transport participants/residents to offsite appointments. Standard mileage rate will be reimbursed as applicable.

5.            If employee uses an Agency-owned vehicle to transport residents/participants to offsite appointments, a current California driver’s license is required.

a.    If employee has an out-of-state driver’s license, he/she must attain a valid California license no later than 10 days from employment start date.

Social Model Recovery Systems (a non-profit 501(c)3 California corporation) provides direct treatment services (at 11 locations in Los Angeles County) for those whose lives have become unmanageable due to alcohol and other drug use and/or whose mental health issues are interfering with leading productive lives. Thousands of individuals have found help in our programs since 1987. We know that ultimately recovery is a personal choice, but we here at Social Model Recovery Systems are here to assist you in your steps to a healthier lifestyle.

Social Model Recovery Systems is an Equal Opportunity Employer.