Customer Experience Manager

We’re looking for a Customer Experience Manager to ensure every customer receives exceptional service while supporting our plumbing team.

Responsibilities:

* Manage and support field plumbers.

* Follow up with customers after service.

* Handle customer inquiries and resolve concerns.

* Monitor service quality and technician performance.

* Encourage customer reviews and referrals.

* Assist with scheduling and daily operations.

Qualifications:

* Strong communication and leadership skills.

* Customer service or management experience.

* Organized, reliable, and able to multitask.

* Plumbing or home service experience is an asset.

We are a growing, customer-focused plumbing company committed to delivering high-quality workmanship and reliable service.
Our team values professionalism, efficiency, and strong communication. With a reputation built on trust and performance, we support our employees with a collaborative environment and opportunities for long-term growth and leadership development.