Operations Coordinator

We are seeking an Operations Coordinator to join the company, a premier supplier, in Memphis, TN, US, 38125 While working in this clean and not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Summary: You will review returned approvals and release projects on time to obtain firm ship date based on building schedule. Manage project throughout the entire Order Management process; remove barriers that may delay the project schedule. Coordinate New Installation (NI) models using project management skills. Interface with project managers, branch and sales staff to ensure proper procedures are followed, and deadlines are met.

Responsibilities: 

• Review and analyze documentation for completeness and accuracy of submittal data including quoted prices, architectural drawings, and other required information for manufacturing.
• Review and make necessary changes to quoted prices based on customer-driven changes to ensure accuracy and completeness of data presented for submittal drawings.
• Prepare accurate and timely release orders to suppliers to assure the precise equipment is delivered in accordance with the contract schedule.
• Maintain acceptable on-time delivery.
• Correspond frequently with project managers, branch and sales staff to ensure procedures are followed, and deadlines are met.
• Respond to internal and external customer requests within time specified in our service level agreements. Identify, resolve, and initiate problem resolution during the change management process.
• Manage and lead basic projects through the order process by removing barriers that arise in various stages of the project.
• Ensure project flows through Order Management using project management skills such as communication, team management, leadership, negotiation, personal organization, and risk management.
• Process jobs by drop dead date to ensure requested ship dates are met.
• Enter and maintain data on mainframe and Order Management databases.
• Perform special projects and other duties as assigned. Assist with containment projects and regularly participate in continuous improvement projects.
• Manage multiple assignments, tasks, set priorities and adapt to changing conditions. Investigate and close quality concern reports.

Qualifications: 

• One or more years of related work experience, preferably in a construction-related field.
• Basic project management skills such as communication, leadership, team management, negotiation, personal organization, and risk management are required.
• Strong customer service experience and abilities are required. Effective verbal and written communication skills are required.
• The ability to read, interpret, comprehend and organize technical documentation (architectural drawings, elevator architectural submittals, and elevator layout drawings) is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook) is required. Requires the ability to work with mathematical concepts such as fractions, percentages, and decimals.

Education Preferred:

• High School and/or Technical School is required.

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.