Customer Service Representative

12 month contract for a CSR role with a leading client in Peoria, IL area. APPLY NOW!

Title: Customer Service Representative- we have multiple openings-one day, one night

Location: Peoria, IL

Workplace type: 100% onsite (M-F, 40 hour work week)

Type: Contract

Pay: $17.50/hr w2-no flex

IV type: 1 round panel IV

Length: 12 months- possibility to extend contract

Screenings: no tech, full panel drug and background once hired

+optional benefits

Must haves:

• possibly flex with nightshift work
• Years of experience: 1-2 years
• Degree requirement: HS diploma/GED min
• Computer skills: Browsing and interface control. Typing skills.
• Previous experience with computer applications, such as Microsoft Office 365 products, Microsoft Teams and basic language platforms.

• (Desired) Multilingual.

Disqualifiers/Red Flags/Overqualifications: Who cannot work on a night shift schedule; looking for remote work; can’t go for an onsite interview

Soft Skills

• (Required) Teamwork and good attitude.
• Verbal communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Ability to work as a team, communicate effectively, be heard, be clear.
• Ability to multitask in regard to speaking and typing.
• Bilingual or Multilingual skills are a plus but not required.

Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

• Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications, such as Microsoft Word and

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.

Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.

Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.