Client Services Representative

Job Description:

• Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.

• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.

• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.

• Report laboratory results to clients and patients using established protocols.

• Follow through in a timely manner to resolve all issues and concerns.

• Provide education and guidance to clients about lab processes.

• Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.

• Perform other duties as assigned to meet the business needs or customer requirements.

QUALIFICATIONS

• High School Diploma or Equivalent(Required)

• One (1) year of customer service and/or related health care experience is required.

• Must have hands on knowledge of medical terminology (REQUIRED)

• Must have strong time management and organizational skills

• Preferred Work Experience:

• Previous related health care experience preferred.

• Proper telephone etiquette to handle customer inquiries

• Basic knowledge of operating office equipment

• Understand the importance of Quality Service and how it is measured

• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers

• Proficiency in basic computer skills (Word, Excel, Outlook)

• Ability to multi-task and work in a fast-paced environment

• Strong organizational skills

• Ability to analyze and solve problems.

• Good listening skills

• Ability to maintain professional and tactful manner in stressful situations

• Ability to deal with client information in a confidential manner

• Sitting for long periods of time.

• Repeating motions that may include the wrists, hands , and/or fingers. (Typing)

• Shift/Time Zone: M-F 9-5:30pm

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities