Data Entry Clerk I

We are looking for a detail-oriented Data Entry Clerk I to support hotline and client service operations for a local government organization. This contract position involves managing incoming calls, entering and updating client information with precision, and helping connect individuals to appropriate services and resources. The ideal candidate is organized, detail-oriented, and able to handle sensitive information with discretion while delivering responsive customer support.

Responsibilities:
• Manage hotline interactions by following defined service procedures and documenting caller information accurately in the database.
• Enter, update, and verify client records to maintain complete and reliable information for service delivery.
• Coordinate and book appointments within the scheduling system while ensuring details are recorded correctly.
• Direct incoming calls to appropriate clinic personnel based on the nature of the request or issue.
• Escalate client concerns, service issues, and complaints to the appropriate supervisor in a timely manner.
• Share general program information and connect callers with relevant health and social service agencies.
• Organize and maintain reports, records, and supporting files to promote accurate tracking and follow-up.
• Protect confidential information by handling all client and organizational data in accordance with privacy expectations.
• Provide additional administrative and customer service support as needed to meet operational demands.• Experience handling inbound calls in a customer service or call center environment.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to manage appointment scheduling and maintain organized electronic records.
• Comfortable routing calls, responding to routine inquiries, and directing issues appropriately.
• Effective verbal communication skills and a detail-oriented approach to customer interactions.
• Ability to maintain confidentiality when working with sensitive client information.
• Proficiency with basic computer systems and database or order entry functions.