Fraud Specialist
| Verified Pay check_circle | Provided by the employer$21.00 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Allentown, PA 18103 Allentown, Pennsylvania open_in_new |
About this job
Job Description
Job Title: Fraud Specialist | Fraud Operations Specialist I
\nLocation: Allentown PA
\nPay rate: $21.00/hr on W2
\nDuration: 5+ months contract (possible extension)
\nJob Description:
\nWork Arrangement
\nHybrid – 4 days/week onsite to start. Resource must be based near and able to work from either the Overland Park, KS office or the Allentown, PA office. Depending on workload and business needs, the schedule may transition to 3 days/week onsite later in the engagement.
\nTechnology Requirements
\nMicrosoft Office Suite
\nExperience with ticket and case management systems
\nBasic data analysis and reporting skills
\nWhat Does a Typical Day Look Like? (Daily Tasks)
\nConduct investigations involving policy violations, compliance matters, and customer privacy concerns under established procedures and guidance from senior investigators.
\nGather, review, and analyze information from internal systems, records, and business partners to support investigative findings.
\nDocument investigative activities, findings, and recommendations in case management systems.
\nPrepare investigative summaries, reports, and supporting documentation for Corporate Investigations, Legal Affairs, Privacy, Compliance, Human Resources, and business stakeholders.
\nManage assigned caseload and ensure timely progression of investigations and related follow-up actions.
\nCoordinate with investigators, attorneys, Privacy, Compliance, Human Resources, and business partners to obtain information and resolve investigative matters.
\nSupport customer privacy investigations and regulatory response activities as needed.
\nMaintain confidentiality and handle sensitive information in accordance with company policies and investigative standards.
\nParticipate in case reviews, team discussions, and other investigative activities as assigned.
\nPreferred Background / Prior Work Experience
\n1–3 years of experience in Corporate Investigations, Compliance, Human Resources Investigations, Fraud Investigations, Risk Management, Customer Privacy, Legal Support, Law Enforcement, or a related investigative field.
\nExperience conducting research, fact-finding, case documentation, and investigative analysis.
\nExperience handling sensitive or confidential information.
\nFamiliarity with case management systems and investigative documentation practices.
\nSome college preferred
\nPriority Soft Skills
\nStrong attention to detail
\nDependable and organized
\nCritical thinking and problem-solving
\nEffective written and verbal communication
\nAbility to manage multiple priorities and deadlines
\nTeam-oriented mindset
\nSound judgment and discretion when handling sensitive matters
\nAdditional Qualifications
\nExperience working with sensitive customer, employee, or business information preferred.
\nProficiency with reporting, documentation, and case tracking processes preferred.
\nAbility to analyze information from multiple sources and clearly document findings.
\nExperience supporting compliance, privacy, employment, or policy-related investigations preferred.
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