Senior Bus Analytics Consultant

Position Overview\n
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\nAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].\n
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Job Profile\n
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\n\nPosition Overview\nAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Analytics Consultant within PNC's Retail Tech organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX or Birmingham, AL.\n
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\nThe Senior Business Analytics Consultant serves as a key liaison between business stakeholders, technology teams, and operational partners to support application enhancements, production support, and release management activities. This role is responsible for analyzing business processes and data, documenting requirements, coordinating testing efforts, managing change activities, and ensuring successful deployment of application updates. The ideal candidate is highly analytical, detail-oriented, and able to collaborate effectively across multiple teams to drive business outcomes.\n
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\nKey Responsibilities\n
\nAnalyze and understand application data, business processes, and system functionality to support operational and strategic initiatives.\n
\nCreate and maintain user stories, business requirements, functional specifications, and technical documentation.\n
\nCoordinate and manage testing activities, including test planning, execution, defect tracking, and validation of results.\n
\nExecute testing activities as needed to support project timelines and release schedules.\n
\nCreate and manage change records through ServiceNow to ensure compliance with change management procedures.\n
\nCoordinate release activities and prepare release documentation for production deployments.\n
\nFacilitate meetings, workshops, and deep-dive sessions to address business requests, identify solutions, and resolve production issues.\n
\nPartner with cross-functional teams to gather requirements, communicate project status, and support issue resolution.\n
\nMonitor production issues and collaborate with stakeholders to identify root causes and recommend solutions.\n
\nEnsure project deliverables, documentation, and testing activities align with organizational standards and best practices.\n
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\nQualifications\n
\nRequired Skills & Experience\n
\nExperience in Business Analysis, Business Analytics, Project Coordination, or a related role.\n
\nStrong project management and organizational skills with the ability to manage multiple priorities simultaneously.\n
\nExperience working with Jira for requirements management, user stories, defect tracking, and project coordination.\n
\nHands-on experience with software testing, including test planning, test execution, and defect management.\n
\nAbility to write clear and comprehensive business requirements, technical specifications, and process documentation.\n
\nKnowledge of change management processes and experience utilizing ServiceNow for change record management.\n
\nStrong analytical and problem-solving skills with the ability to understand complex data and application functionality.\n
\nExcellent verbal and written communication skills.\n
\nDemonstrated ability to build effective partnerships and collaborate with cross-functional teams and stakeholders at all levels.\n
\nPreferred Qualifications\n
\nExperience supporting application releases and production support activities.\n
\nUnderstanding of Agile methodologies and Scrum practices.\n
\nExperience facilitating stakeholder meetings and requirements workshops.\n
\nFamiliarity with data analysis, reporting, and business intelligence concepts.\n\nPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.\n

 

\nPNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.\n\nJob Description\n

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• Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions.
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• Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
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• Determining the optimal analytic approach and supporting development, implementation and enhancements.
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• Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.
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• Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.
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PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

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• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
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• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
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\n\n\nQualifications\n\n

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

\n\nPreferred SkillsAnalytical Thinking, Atlassian JIRA, Business Intelligence (BI), Change Requests, Concept Development, Create User Stories, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, ServiceNow IT Service Management (ITSM), Strategic Planning\n\nCompetenciesAnalytical Thinking, Business Acumen, Business Analytics, Consulting, Decision Making and Critical Thinking, Effective Communications, Emerging Technologies\n\nWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.\n\nEducationBachelors\n\nCertificationsNo Required Certification(s)\n\nLicensesNo Required License(s)\n\nPay Transparency\nBase Salary: $60,000.00 – $150,000.00\n\nSalaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.\n\nApplication Window\nGenerally, this opening is expected to be posted for two business days from 07/15/2026, although it may be longer with business discretion.\n\nBenefits\nPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.\n\nIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.\n\n

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

\n\nDisability Accommodations Statement\n\n

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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\n At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

\n\nEqual Employment Opportunity (EEO)\n

\n PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

\n\nCalifornia Residents \n\n

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.