Retail Sales Leader - Banner's Hallmark Hilltop West SC Virginia Beach, VA

Description

Join Us! 

You'll be glad you did...

We offer:

• Competitive Pay
• Tuition Reimbursement Program
• Generous Employee Discounts
• Career Advancement Opportunities

We believe we're at our very best when helping others.

Our environment allows you to support our guests to get them through tough times and celebrate with them during the good times.

Requirements

Role Type: Retail Sales Leader (RSL)
Reports To: Store Manager

Role Purpose

The Retail Sales Leader is a senior store associate who leads sales and service execution during assigned shifts. This role models best-in-class customer engagement, supports daily store operations, and helps coach team members on the sales floor.

Core Responsibilities

1. Sales & Service Leadership (Shift-Level)

• Leads by example in delivering exceptional customer service
• Actively sells, builds customer relationships, and drives add-on sales
• Maintains strong product knowledge and shares it with team members
• Supports achievement of daily sales and loyalty goals during shifts
• Open, close and deposit responsibilities

2. Floor Leadership

• Serves as the go-to leader on the floor when management is not present
• Communicates daily priorities and keeps the team focused
• Helps maintain a positive, energetic selling environment

3. Operational Execution

• Ensures selling floor and backroom are clean, organized, and stocked during shifts
• Accurately completes opening and closing procedures
• Assists with shipment processing, replenishment, and merchandising tasks
• Follows all cash handling and company procedures

4. Peer Coaching & Onboarding Support

• Product and marketing knowledge
• Assists in training new team members on service, selling, and operations
• Provides real-time coaching and support to peers on the sales floor
• Reinforces company standards and expectations through role modeling

What Success Looks Like (Evaluation Focus)

• Consistently delivers strong sales performance
• Demonstrates outstanding customer service behaviors
• Shift tasks and operational duties completed accurately and on time
• New employees supported effectively during onboarding
• Acts as a positive role model and floor leader

Required Qualifications 

·         Demonstrate strong leadership, organizational and planning skills as well as effective management, interpersonal, and problem-solving skills. 

·         Ability to work a flexible schedule; including, but not limited to, holidays, evenings and weekends.

·         Familiarity with technology

·         Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds

Preferred Qualifications 

·         Two or more years of sales lead experience preferred

·         Computer-based training expertise

Leadership Scope

Leads during assigned shifts through example and peer influence.
Does not carry overall store performance or staffing accountability.