Assistant Store Manager

Job description:

Assistant Store Manager (ASM)

The Assistant Store Manager (ASM) supports the Store Manager in the daily operations of the retail location, including team leadership, customer experience, inventory management, and store performance. This role plays a key part in creating a positive shopping environment, driving sales, and maintaining the integrity of the Portland Gear brand.

Responsibilities

• Support the Store Manager in overseeing daily store operations
• Lead and manage a team of sales associates by setting goals, providing coaching, and delivering performance feedback
• Assist with hiring, training, and retaining high-performing team members
• Deliver excellent customer service and resolve customer questions or concerns professionally and efficiently
• Monitor sales performance and help implement strategies to improve revenue and profitability
• Oversee inventory management, including product ordering, stock levels, and regular inventory counts
• Maintain a clean, organized, and well-maintained store environment
• Execute and maintain visual merchandising standards and store displays
• Implement and support loss prevention procedures
• Support new business initiatives introduced by the company and Store Manager
• Coordinate with mall or building management to ensure compliance with property policies and procedures
• Assist with team training, development, and team-building activities when appropriate

Qualifications

• Strong leadership skills with the ability to motivate, train, and support a retail team
• Excellent communication and interpersonal skills
• Understanding of retail operations and customer service standards
• Ability to analyze sales data and business trends to make informed decisions
• Strong organizational skills with the ability to manage multiple responsibilities effectively
• Flexible, adaptable, and able to thrive in a fast-paced retail environment
• Ability to build a strong, trusting working relationship with the Store Manager
• Ability to identify opportunities for growth and improvements in store performance