LPN Clinical Educator (Office Based - Family Practice)

Job Description:

The LPN Clinical Educator is a patient-centered role focused on coordinating and executing chronic care management with a caring personal approach. This position provides exceptional customer service, proactive patient outreach and organization with clinicians and care teams executing chronic care management protocols. Responsibilities include managing inbound and outbound calls to schedule appointments, using analytics to close care gaps, and coordinating resources to confirm patient care plans are followed. The Clinical Educator also assists with scorecard initiatives by working with assigned care providers' program metric, conducts outreach for high-risk patients based on medical record metrics and supports office-based care interventions that improve outcomes and reduce costs.

Essential Functions

• Works closely and collaboratively with the clinical teams leading and educating the Chronic Care Management team.

• Functions as the owner educator for the chronic care management team and physician interfaces.

• Consults with the care team to coordinate preventive care and reduce unnecessary utilization.

• Supports patients in accessing care and understanding their condition(s).

• Assists patients through transitions of care and facilitates handoffs between care teams.

• Manages and updates patient information in the electronic medical records system.

• Coordinates patient appointments and referrals.

• Supports providers and practice teams in office-based care delivery interventions that lead to cost savings and improved health outcomes.

Skills

• Lead and educate a clinical CCM team

• Patient Navigation & Coordination

• Value-Based Programs

• Computer Literacy

• Medical Terminology & Conditions

• Communication Skills

• Collaborative Care

• Problem-Solving & Critical Thinking

• Empathy & Compassion

Minimum Qualifications

• Current Licensed Practical Nurse (LPN)/License Vocational Nurse (LVN) in the state of practice Oklahoma or national MA certification from one of the following national MA certifications/registrations: Registered Medical Assistant (RMA) of AMT, National Certified Medical Assistant (NCMA), Certified Clinical Medical Assistant (CCMA), or Certified Medical Assistant (CMA) of the AAMA.

• Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint).

• Excellent customer service skills.

• Strong problem-solving and critical thinking skills.

• Proficient in medical terminology and understanding of medical conditions.

Preferred Qualifications

Successful completion of a Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) program OR completion of a Medical Assistant Program from an accredited institution.

• Experience in value-based chronic care management programs.

• Experience working in a primary care clinic setting.

Physical Requirements

• Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.

• Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.

Location: Oklahoma City

Work City: Oklahoma City

Work State: Oklahoma

Scheduled Weekly Hours: 40

The salary range for this position will be standard for the region.

Bonus Compensation will be based on Clinical and Program Performance Metrics.

Benefits:To be discussed during interview process.

Promotional Opportunities will be available over multiple sites based on performance and desire to excel.