Director of Operations

The Director of Operations is a senior operational leader responsible for driving performance, accountability, and scalable systems across healthcare, housing, and mental health programs. This role translates executive strategy into measurable operational outcomes and leads cross-functional initiatives that improve quality, efficiency, and impact.

This is a high-impact leadership role overseeing multiple program managers and enterprise-wide initiatives within a mission-driven organization serving vulnerable populations.

Experience

• 10+ years operational leadership in healthcare, social services, or mission-driven organizations
  
• 5+ years managing managers
  
• Experience in at least two:
  
  • Healthcare administration
    
  • Housing / supportive housing programs
    
  • Mental health services
    
  • Integrated care models
    
• Proven track record managing complex cross-functional initiatives
  
• Experience building systems in growing or resource-constrained environments
  

Technical Skills

• Advanced project management (Agile, Asana, Monday, MS Project, etc.)
  
• Strong data analysis and KPI development skills
  
• Proficiency with Excel and BI tools (Tableau, Power BI, dashboards)
  
• Knowledge of healthcare compliance (HIPAA, regulatory standards)
  
• Experience with performance measurement frameworks
  

Education

• Master’s degree preferred (MPH, MHA, MSW, MBA or related)
  
• PMP, Lean Six Sigma, LCSW or similar credentials a plus
  

Preferred Experience

• Integrated care models (health + behavioral health + social services)
  
• Work with vulnerable populations (homelessness, SMI, chronic illness)
  
• Medi-Cal / Medicaid programs
  
• Budget oversight ($5M–$15M)
  
• HIPAA, Joint Commission, CARF familiarity
  
• Los Angeles County healthcare/social services landscape
  

Benefits

Compensation & Benefits

• Medical, dental, vision (90% employer paid)
  
• 401(k) with 4% match
  
• 20 PTO days + 12 holidays
  
• $5,000 annual professional development
  
• Hybrid schedule (3 onsite / 2 remote)
  
• 12 weeks paid parental leave
  
• Growth path to VP of Operation