Clerical/Admin - Cleveland

Company Profile: 

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country.  Come join our growing company.

Job Overview:

In this office position, you will guide deliveries of merchandise and appliances to customers by coordinating a group of independent contractor carriers in a call center environment. With the leadership and support of the location's management staff, you will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company’s vision.

Responsibilities and Duties:

• Provides administrative support for delivery operation.
• Consistent and immediate communication of operational challenges and customer escalations while executing timely resolutions.
• Answers a high volume of calls, screens calls, schedules appointments.
• Heavy customer service and dispatching.
• Route monitoring and communicating with delivery teams throughout the day.
• Determine priorities and multi-tasks.
• Maintains historical records by tracking and accurately recording information.
• Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.

Skills/Requirements:

• Bilingual with Spanish a plus.
• Excellent computer skills with experience using Excel and MS Office applications.
• Data Entry Skills, Thoroughness, Organization, Attention to Detail
• Excellent written and verbal communication skills.
• Dependable, with a strong focus on customer service and time management.
• High school Diploma or GED required.

Schedule: This location is open 6 days a week; working 5 days a week 10:30 AM to 7:00 PM.  This is an in-office position - no remote or hybrid options available. 

Hourly Rate: $16-$18/hour, DOE + bonus potential. 

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.