Home Furnishings & Interior Design Store Manager

Job Overview

Chapin Furniture is looking for a creative and enthusiastic leader to manage our Interior Design and Sales Team. Our home base is our 30,000 square foot retail showroom located in Chapin, SC, near Lake Murray, just outside the state capital of Columbia. Founded in 2002, we have established ourselves as one of the premier providers of interior design and home furnishings in our region. Chapin was recently ranked as one of the top ten lake communities in the Southeastern United States by Southern Living, and is a major destination for relocation, providing many opportunities for design and home furnishings service.

We are a family owned business, and the owners are actively involved in the day-to-day operations of the store, but require our store manager to provide the primary leadership for our team. The nature of our business includes retail sales of home furnishings, mattresses, rugs, home decor, and interior design services.

We are seeking a dynamic and experienced Store Manager to lead our team. The ideal candidate will oversee daily store operations, manage our sales and design team, and ensure exceptional customer service. This role requires a strategic leader with strong management skills, retail industry expertise, and a passion for interior design. The Store Manager will be responsible for driving sales growth, and fostering a positive shopping environment that aligns with our brand standards and core values. These five core values are based on Biblical Principles and Family Values, and are as follows:

1. Integrity- Being honest, trustworthy and credible

2. Creativity- Inspiring others through updated and changing décor and ideas. We celebrate classic style, but don’t settle for what always has been. We want to be relevant, here and now.

3. Service- Using our gifts to serve others. Serve others as we would want to be served (the Golden Rule).

4. Growth- Like a tree, if we are not growing, we are dying. Individual. Business. Team. We make efforts to water and feed the tree. Learn and Grow.

5. Ownership- Responsibility, accountability, empowerment, pride. We don’t own the customer. We DO OWN up to our mistakes, and attempt to make things right when they go wrong. There is pride in doing the right thing.

Key responsibilities include supervising staff, managing purchasing and inventory processes, implementing merchandising strategies, and ensuring operational efficiency. The successful candidate will demonstrate excellent communication skills, leadership ability, and proficiency in retail management systems. This position offers an opportunity to lead a creative team dedicated to transforming spaces through quality home furnishings and interior design services.

Duties

• Oversee daily store operations, including opening and closing procedures, cash handling, and POS system management.
• Lead recruitment efforts by interviewing candidates, onboarding new employees, and conducting ongoing training and development.
• Manage sales teams by setting targets, motivating staff, and monitoring performance to achieve retail sales goals.
• Maintain inventory accuracy through regular stock checks, inventory management, and accurate software use.
• Implement merchandising plans to enhance product presentation and optimize store layout for increased customer engagement.
• Handle customer inquiries professionally, resolve complaints promptly, and ensure high levels of customer satisfaction.
• Supervise cashiering functions including pricing accuracy, cash handling procedures, and reconciliation.
• Analyze sales data to identify trends and opportunities for growth.
• Ensure compliance with health & safety regulations as well as company policies.
• Foster a team-oriented environment through effective communication, leadership, and employee orientation initiatives.

Qualifications

• Proven management experience within the home furnishings and interior design industries.
• Strong knowledge of retail sales techniques, inventory control systems, POS systems, and merchandising strategies.
• Excellent negotiation skills with customers and staff; capable of managing difficult negotiations effectively.
• Demonstrated experience in recruiting, training, supervising staff, and conducting interviews.
• Proficiency in retail math calculations.
• Exceptional organizational skills with the ability to prioritize tasks efficiently.
• Strong leadership qualities complemented by managerial communication skills.
• Experience with operational management including stock management, and shift supervision.
• Customer service-oriented mindset with excellent phone etiquette and organizational abilities.
• Ability to adapt quickly to changing priorities while maintaining attention to detail.

This role offers an engaging opportunity for a motivated professional who is eager to lead a vibrant team. We welcome candidates who are passionate about retail management excellence and dedicated to creating inspiring shopping experiences.

We are a Family Owned Business and our core values are based on Biblical Principles and Family Values. Our work hours reflect these values by offering a family-friendly work week that includes Sundays off, and normal business hours of 10AM-6PM.

We have two decades of Designing and Selling to the Chapin and Greater Columbia region. Considered a premier destination for Interior Design and Home Furnishings in the Greater Columbia, SC market, we strategically relocated and built our 45,000 square-foot, state-of-the-art location at the intersection of Columbia Avenue and I-26, at Exit 91 in Chapin in May of 2016.

We are a growing, thriving team, not settling for status quo when it comes to design and home furnishings, and we do everything possible to help our clients create the spaces they will truly love. We care about our clients, and focus on a relationship-centered approach to Design and Selling.

Our Core Values are based on Biblical Principles and Family Values and are as follows:

1.\tIntegrity- Being honest, trustworthy and credible
2.\tCreativity- Inspiring others through updated and changing décor and ideas. We celebrate classic style, but don’t settle for what always has been. We want to be relevant, here and now.
3.\tService- Using our gifts to serve others. Serve others as we would want to be served (the Golden Rule).
4.\tGrowth- Like a tree, if we are not growing, we are dying. Individual. Business. Team. We make efforts to water and feed the tree. Learn and Grow.
5.\tOwnership- Responsibility, accountability, empowerment, pride. We don’t own the customer. We DO OWN up to our mistakes, and attempt to make things right when they go wrong. There is pride in doing the right thing.