Logistics Coordinator/Freight Forwarder

JC Superior Logistics Group LLC is a licensed NVOCC ocean freight forwarder headquartered in Houston, Texas. Working with over 30 overseas partners across Asia, we specialize in comprehensive door-to-door import/export solutions between Asia, the U.S., and Canada via ocean, air, rail, and drayage/trucking. We pride ourselves on offering seamless end-to-end logistics, documentation assistance, and tailored customer support.

Job Overview

We are seeking an experienced Logistics Coordinator / Freight Forwarder to join our growing Houston team. In this role, you will manage day-to-day international freight forwarding operations (primarily ocean import/export), communicate with overseas agents, coordinate with ocean carriers and drayage truckers, and ensure smooth, timely delivery of cargo for our commercial clients.

Key Responsibilities

• Shipment Management: Coordinate end-to-end ocean import/export shipments (FCL & LCL) from origin to final destination across U.S. and Canada entry points.
• Global Agent Communication: Maintain daily operational communication with 30+ overseas partners regarding shipment status, bookings, container releases, and documentation.
• Carrier & Vendor Coordination: Liaise with ocean steamship lines, terminal operators, Customs brokers, and drayage/trucking providers to arrange pickups, deliveries, and container transfers.
• Documentation & Billing: Review and prepare bill of lading (HBL/MBL) instructions, arrival notices, commercial invoices, packing lists, delivery orders, and customer invoicing.
• Issue Resolution: Proactively track cargo status and troubleshoot delays, demurrage/detention issues, or hold notifications to minimize costs and maintain high customer satisfaction.
• Customer Service: Provide clear status updates, freight rate quotes, and consultative logistics advice to clients and vendors.

Qualifications & Requirements

• Language Requirement (Mandatory): Must be fully bilingual in English and Mandarin OR bilingual in English and Spanish (written and verbal fluency required for daily international and vendor communications).
• Experience: Verifiable hands-on experience in ocean freight forwarding, logistics coordination, or NVOCC operations.
• Industry Knowledge: Solid understanding of international shipping documentation (MBL/HBL, ISF, Arrival Notices), Incoterms, and U.S. Customs entry processes.
• Vendor Network: Familiarity with Houston port operations, local drayage networks, and rail ramps is highly preferred.
• Software: Proficient with freight management software (e.g., CargoWise, Magaya, or similar ERPs) and Microsoft Office (Excel, Outlook).
• Detail-Oriented: Strong organizational skills with the ability to prioritize multi-step shipments in a fast-paced environment.

What We Offer

• Competitive salary based on experience
• Stable, predictable schedule (Monday – Friday, 9:00 AM – 6:00 PM)
• A collaborative environment within a boutique, growing logistics firm
• Opportunities for professional growth within international supply chain operations

As a licensed NVOCC ocean freight forwarder, JC Superior Logistics Group is a leading logistics and freight forwarding business with a strong commitment to providing top-notch services. We specialize in documentation assistance, obtaining bonds, shipping management, and door-to-door logistical solutions via ocean, air, rail, and trucking. Our extensive experience and dedicated team ensure seamless operations and reliable services to meet all your logistics needs.

With a focus on efficiency and customer satisfaction, we handle every aspect of the logistics process with precision and care, ensuring timely deliveries and cost-effective solutions.