Call Center & Referral Coordinator

Job Title: Call Center & Referral Coordinator

Company: Northwest Eye Care Professionals (NWECP)

Location: Vancouver, WA Area 

Job Type: Full Time Hours (Non-Exempt)

About Us

On behalf of Northwest Eye Care Professionals (NWECP), we are delighted to have you consider joining our team! We look forward to the contributions you will make to our company's growth and success. Each of our employees plays a crucial role in driving our achievements, and we deeply value your commitment. We hope that your journey with us will be both challenging and fulfilling, providing you with opportunities for personal and professional development.

Our Mission: "We develop and improve lives by meeting the unique visual needs of our patients."

NWECP is a Specialty Eye Care Clinic with multiple locations around the Portland, Oregon area and one in Vancouver, Washington. We focus on the neuro-visual system and syntonic therapy, along with vision therapy, dry eye treatment, ocular diseases, myopia management, infantSEE, specialty contact lenses, and more.

The Role

We are looking for an enthusiastic and organized Call Center Representative to act as the vital first impression for all patients calling our clinics. In this role, you will coordinate telephone customer support services, ensure patients have an exceptional experience, and help keep our multi-clinic schedule running smoothly.

Key Responsibilities

• Patient Experience: Be the warm, welcoming first impression for all calling patients. Answer every call with a smile and a dedication to providing an exceptional patient experience.
• Schedule Management: Schedule appointments for all patients across our three NWECP locations and for all providers.
• Referral Coordination: Schedule all referrals that have been facilitated by the Administrative Assistant.
• Patient Education & Support: Educate patients on our clinic's specialty services and provide accurate directions to their prospective clinic locations.
• Call Management: Maintain the Weave call distribution system, ensuring calls are automatically and uniformly distributed among personnel and departments. Filter sales calls directly to voicemail.
• Follow-up: Facilitate all confirmation calls for each clinic location and doctor's schedule.

Qualifications
(Note: Please review and adjust these based on your specific requirements)

• High school diploma or equivalent.
• Previous experience in a call center, customer service, or medical reception role is highly preferred.
• Excellent verbal communication and interpersonal skills.
• Friendly, professional phone etiquette.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Basic computer literacy and experience with scheduling software or phone distribution systems (Comcast experience is a plus).

Why Join Us?

(Note: Add your specific company benefits here)

• Competitive hourly pay
• Paid time off (PTO) and paid holidays
• Opportunities for personal and professional development in a growing specialty clinic

How to Apply

Are you excited about the future we can build together? We would love to hear from you! Please submit your resume and a brief cover letter explaining why you would be a great fit for the Northwest Eye Care Professionals team.