Clinical Operations Coordinator

Support daily clinical operations and assist with workflow optimization.

Monitor clinician and technician attendance trends and escalate concerns as appropriate.

Assist with BCBA caseload assignments and workload balancing.

Track staffing metrics and operational performance indicators.

Maintain accurate client, employee, and scheduling data within Central Reach.

Audit records to ensure data integrity and compliance.

Assist with system updates, workflow improvements, and process enhancements.

Troubleshoot operational issues related to Central Reach.

Monitor billable hours, productivity, utilization, and key performance metrics.

Track session conversions, cancellations, no-shows, and scheduling trends.

Prepare weekly and monthly operational reports for leadership.

Analyze operational data and identify opportunities for increased efficiency and improved performance.

Conduct audits to ensure compliance with company policies, payer requirements, and documentation standards.

Identify trends requiring corrective action or operational improvement.

Support quality initiatives and continuous improvement projects.

Collaborate with Clinical Leadership, Scheduling, Billing, Human Resources, and Operations teams.

Assist with implementation of new processes and organizational initiatives.

Participate in special projects and other duties as assigned.

Bachelor's degree preferred; equivalent experience considered.

Minimum of two years of experience in healthcare administration, clinical operations, ABA, or behavioral health.

Strong organizational and project management skills.

Excellent analytical and problem-solving abilities.

Advanced proficiency in Microsoft Excel and Microsoft Office Suite.

Ability to prioritize competing deadlines while maintaining exceptional accuracy.

Excellent written and verbal communication skills.

Experience using CentralReach

ABA or behavioral health experience

Healthcare operations experience

Data analysis and KPI reporting

Quality assurance or compliance auditing

Process improvement experience

Highly organized and detail-oriented

Analytical and data-driven

Comfortable working with large amounts of operational data

Proactive in identifying opportunities for improvement

Collaborative and professional

Adaptable in a fast-paced, growing organization

Passionate about supporting quality care through operational excellence

Competitive compensation

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Professional development opportunities

Growth opportunities within a rapidly expanding organization

Collaborative, mission-driven team environment