Correspondence Tech Lead- OpenText Exstream

About Genius Business Solutions Inc. (GBSI)

Featured in CNBC, Digital Journal, Fox News, and CIO Review, GBSI is a globally recognized IT services leader with 20+ years serving Fortune 500 organizations. Our teams deliver solutions across automotive, manufacturing, retail, and pharmaceutical industries. Headquartered in Moline, IL, GBSI supports clients and consultants throughout the US, Canada, Europe, and India.

Join our innovative team to lead enterprise-grade SAP solutions and drive digital transformation initiatives across global enterprises.

Job Summary:

We are seeking an experienced OpenText Exstream Lead to design, develop, and implement customer communication solutions. The role involves serving as the primary technical contact, translating business requirements into scalable designs, and providing leadership to offshore teams. Candidates will oversee SDLC activities, ensure compliance with standards, and drive resolution of complex production issues while mentoring developers and supporting release management.

Tops Skills:

1. Opentext Exstream
2. Quadient Inspire
3. Other CCM Skillsets

Job Description/Responsibilities:

Lead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream.
Serve as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams.
Analyze business requirements and translate them into scalable technical solutions and document composition designs.
Provide technical leadership and guidance to offshore development and support teams.
Review solution designs, code, templates, scripts, and deployment packages to ensure adherence to best practices and standards.
Drive technical discussions, architecture reviews, effort estimations, and solution planning activities.
Support the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.
Collaborate with Business Analysts and SMEs to understand correspondence requirements and regulatory changes.
Lead impact assessments for enhancement requests, production issues, and technology upgrades.
Ensure successful implementation of change requests through established change management processes.
Provide technical oversight for document template development, business rules implementation, and data mapping activities.
Conduct root cause analysis and drive resolution of complex production issues and defects.
Mentor and coach developers on OpenText Exstream design standards, performance optimization, and development best practices.
Coordinate release activities and provide deployment support across development, testing, and production environments.

Equal Employment Opportunity

GeniusBSI is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.