Prov Relatns Field Supv

• Conduct contract and fee negotiations with providers. Ensure consistency between Medical Transportation Providers’ contracts and CTS’ contracts with corporate customers.
• Develop and maintain a contract monitoring system to measure provider and overall network performance.
• Monitor contract compliance with particular emphasis on requirements for insurance, DMV, State Medicaid program and other lines of business as assigned.
• Respond to provider deficiencies as requested by the Provider Relations Leadership Team, Implementation Manager or other operating departments.
• Monitor incidents and review customer satisfaction surveys to identify trends and potential problem areas.
• Disseminate results of customer satisfaction surveys to the transportation provider network – develop provider report card.
• Develop, monitor and evaluate success of corrective action plans for Transportation Providers.
• Develop, maintain and implement provider site visit and spot check programs.
• Maintain provider paper files.
• Assist in maintaining and updating Provider Relations policies and procedures.
• Analyze trip logs, daily schedules and trips to determine least costly method of transporting and work with data analyst when necessary.
• Manage Transportation Provider enrollment and recruitment.
• Work with other management staff on special projects as needed.
• Some overnight travel may be required for this position.
• Frequent daily travel within the Massachusetts region.
• Other duties may be assigned.

Supervisory Responsibilities:

Not normally required to direct or supervise other personnel, however, may be asked to occasionally instruct or show another employee how to perform the work.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s degree (BA) from a four-year college or university or five or more years related experience to fifth year college or equivalent combination of education and experience.
• Experience working in transportation and/or healthcare organizations required.

Immediate opening In the Massachusetts area $70-$75K yearly salary

CTS offers a competitive, performance based, salary and fringe benefits program. CTS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering.